Our exclusive service program featuring complimentary factory scheduled maintenance. Imagine effective and efficient-running equipment at a lower cost of ownership for the first 3 years/2000 hours.
As an Original Equipment Manufacturer, our commitment is to deliver durable parts and reliable service in a timely manner to ensure your machine’s performance is never compromised.
Komatsu CARE comes standard on all eligible Tier 4 Construction Equipment
When you own and operate a piece of Komatsu Tier 4 construction equipment, you can expect more than a high-tech, hard-working machine. You can also expect a strong commitment from Komatsu and your Komatsu distributor to deliver an ownership experience that’s second to none. We call it Komatsu CARE — a complete service and advanced product support solution that Komatsu and our distributors provide to our customers for the life of the machine.
Komatsu CARE features our exclusive Complimentary Scheduled Maintenance program: Eligible Komatsu Tier 4 construction machine comes standard with factory scheduled maintenance for the first 3 years/2,000 hours. Complimentary Komatsu Diesel Particulate Filter exchange and SCR maintenance service for the first 5 years/ 9000 hours are also included under Komatsu CARE.
An Industry Exclusive, with exclusive benefits
Komatsu is the first construction equipment manufacturer offering this kind of complimentary maintenance program that adds value to your Tier 4 equipment investment. You can count on Komatsu CARE to:
Continuous Maintenance Support
All Komatsu machines come with KOMTRAX, our advanced remote monitoring data system that provides access to specific machine data via the internet.
KOMTRAX works with Komatsu CARE to notify you and your local Komatsu distributor when a machine is due for service. This helps keep equipment in peak operating condition and enables you to monitor and manage your fleet.
Eligible new Komatsu Tier 4 construction machines are covered
The Komatsu CARE program covers all new eligible Komatsu Tier 4 construction equipment, whether rented, leased or purchased. For the first 3 years or 2,000 hours, whichever comes first, you’ll receive:
Service will be performed by an authorized Komatsu distributor and only Komatsu genuine fluids* and OEM parts will be used.
KOWA Oil Analysis: Komatsu Oil Wear Analysis (KOWA) Sampling
Komatsu CARE services are available from every authorized Komatsu distributor anywhere in the US and Canada.
* Coolant exchanged at 24 months (if not expired by hours), air filters, belts, valve adjustments and accumulators are not covered under this program.
Complimentary Komatsu Diesel Particulate Filter (KDPF) exchanges are included.
Eligible Komatsu Tier 4 construction equipment comes with 2 complimentary KDPF exchange units for the first 5 years / unlimited hours. The suggested KDPF maintenance service intervals are at 4,500 hours and 9,000 hours.
Complimentary Komatsu Selective Catalytic Reduction (SCR) System Maintenance is also included.
Eligible Komatsu Tier 4 construction equipment comes with 2 complimentary SCR System maintenance services for the first 5 years / unlimited hours. The suggested SCR System maintenance service intervals are at 4,500 hours and 9,000 hours.
The goal of an SCR system is to reduce levels of nitrogen oxides (NOx) emitted from the engine that are harmful to our health and the environment. SCR treats exhaust gas downstream of the engine. Small quantities of diesel emission fluid (DEF) are injected into the exhaust stream and when mixed with the NOx, changes into a harmless nitrogen and water mixture.
After Komatsu CARE Maintenance ends, an extended maintenance program can be added to continue servicing of your machine. See your local distributor for details.